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Oferta pracy: Expert Service Operations Officer


Expert Service Operations Officer
Nr ref.: 5126



Would you like to be a role model for team members? We are now looking for a  Expert Service Operations Officer, Łódź to join us.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the FX/MM Confirmations and Settlements team. We add value by providing best in clas backoffice services. As Expert Service Operations Officer, Łódź you’ll play a valuable role in FX value chain. 

What you’ll be doing:

  • maching confirmations
  • handling error messages in transaction systems
  • taking care of manual payments
  • claryfing dicrepencies in Standard Settlement instructions.
  • testing new solutions
  • desiging the process and optimising the daily work
  • workign closly across whole value chain

You’ll join a dynamic and proffesion team that deeply cars about the customers. The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • have analytical mind
  • attention to details
  • can work under time pressure

Your experience and background:

  • 3-5 years of expierience working in back office in capital markts area in bank or large financial institution
  • proven record of implementing proces improvements
  • fluent english spoken and written 
  • good knowledge of MS office preferably with VBA 
  • expierience with new IT solutions testing.

If this sounds like you, get in touch!


Next steps

Submit your application no later than 13/01/2022.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: privacy-policy.2021.pdf (

We reserve the right to reply only to selected applications.


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