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Oferta pracy: Junior / Process Officer in Cards Dispute Team

Junior / Process Officer in Cards Dispute Team


Would you like to work with an intersting process, cooperate with MasterCard and Visa and investigate different cases? We are now looking for a Junior Process Officer or Process Officer who will work in dispute process and help Nordea customers gain their money back in different ways like handling fraud cases, disputes cases caused by Corona lockdown, or solving other issue with merchants.


In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.


About this opportunity


Welcome to the Cards - Disputes Team 3 team. We add value by investigating fraud and other transactions claimed by our customers, based on MasterCard and Visa rules we proceed with chargeback and we try to win money back for our cutomers. As a Junior/Process Officer, you’ll play a valuable role in creating great customer experience by being part of Dispute team and taking necessesary decisions.


What you’ll be doing:

  • Working with Disputes process for Danish and Finnish customers
  • Getting experience in interesting and based on international regulations process
  • Creating and updating documentation and procedures for assigned tasks
  • Contributing to improvement of the quality and efficiency of assigned tasks and processes

You’ll join a group of experienced and dedicated specialists who will share their knowledge with you and warmly welcome you in our team. The role is based in Łódź.


Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  


To succeed in this role, we believe that you:

  • Work well with others and always act with the customer’s needs in mind
  • Are willing to learn new tasks and constantly expand the knowledge

Your experience and background:  

  • English min. B1+
  • Good knowledge of MS Office tools
  • Analytical skills
  • Availability for a minimum 1/2 of the job

If this sounds like you, get in touch!


Next steps

Submit your application no later than 12 March 2021 .


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please include permit for processing personal data in CV as following:


In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.


The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.


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