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Oferta pracy: Service Operations Officer


Service Operations Officer
Nr ref.: 2083



Analytical, proactive, solution oriented

Would you like to ensure high quality reporting and reconciliation for our customers investments? We are now looking for a  Service Operations Officer, Łódź to join our team within Investment Product Services and take on the challenge of reconciling over 3000 accounts and ISINs, and verifying the correctness of reports sent directly to customers.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Reporting & Reconciliation Services team. We add value by investigating issues in the fund trading flow and safe guarding that static and transaction data is correct in customer reports before it reaches our customers. As Service Operations Officer, Łódź you’ll play a valuable role in supporting both our customers but also internal stakeholders within IT, Investment Center, and Nordea Funds, to name a few.

What you’ll be doing:

  • Support the reconciliation of the mutual fund trading flow in Sweden, Norway and Finland
  • Ensure the correctness of customer reports by verifying data
  • Contributing to improvements of our processes and anchoring the improvements in our SOPs
  • Collaborate with colleagues within Investment Product Services and in other parts of Nordea to solve issues
  • Participate in and/or drive projects within our teams and units scope

You’ll join a team where an analytical and risk aware mindset is key and where new problems pop up and are being solved on daily basis. The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Have great communication skills in English, verbally and written
  • Have an analytical mindset, likes to investigate and can connect dots to create a bigger picutre
  • Like to take responsibility to learn new things, not waiting for tasks to be assigned to you

Your experience and background: 

  • Experience from reconciliation and/or customer reporting
  • An interest in investment products and their value chain

If this sounds like you, get in touch!


Next steps

Submit your application no later than 18/12/2021.


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.


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