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Oferta pracy: Service desk agent with Spanish



Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.

Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.

We are looking for

Service desk agent with Spanish
Miejsce pracy: Łódź

#MoveForward with Fujitsu!

 

Perfect choice! You just set the right direction for your future with this click!

But first, let us introduce ourselves. We are Fujitsu, a global leader in technology and business solutions that transform organizations and the world around us. Want to build new possibilities by connecting people, technology, ideas and creating a more sustainable world where anyone can advance their dreams with us? Jump on board Fujitsu as an IT Help Desk, where you will handle IT support and act as the first point of contact for IT problems. Read the job description, leave your CV, and take the lead in your career!

Responsibilities
  • processing reports of technical problems as 1st Line Telephone Customer Service,
  • diagnosing the problems and trying to solve them,
  • forwarding requests to other departments if no other solution is possible,
  • ensuring the quality of communication,
  • registering and analyzing reports,
  • suggesting improvements and optimizations.
Requirements
  • fluency in English & Spanish (at least B2).
  • high-level communication skills,
  • familiarity with computer hardware construction,
  • knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,
  • team-oriented attitude.

Nice to have

  • Educational background as an information technology technician.

We offer

  • remote work,
  • continuous development,
  • initial trainings preparing to work,
  • laptop and if necessary – office inventory (chair, lumbar support pillow etc.),
  • introduce a friend program.

We dont require experience in the IT industry or in a similar position – we will teach you everything!

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.
  • processing reports of technical problems as 1st Line Telephone Customer Service,
  • diagnosing the problems and trying to solve them,
  • forwarding requests to other departments if no other solution is possible,
  • ensuring the quality of communication,
  • registering and analyzing reports,
  • suggesting improvements and optimizations.
  • fluency in English & Spanish (at least B2).
  • high-level communication skills,
  • familiarity with computer hardware construction,
  • knowledge of MS Windows 8/8.1/10. and MS Office 2013/2016/2019 package,
  • team-oriented attitude.

Nice to have

  • Educational background as an information technology technician.

We offer

  • remote work,
  • continuous development,
  • initial trainings preparing to work,
  • laptop and if necessary – office inventory (chair, lumbar support pillow etc.),
  • introduce a friend program.

We dont require experience in the IT industry or in a similar position – we will teach you everything!

HUMAN-CENTRIC ENVIRONMENT

  • Friendly atmosphere in the air that you will miss on your day off.
  • You are treated with respect, as a person and not only as an employee.
  • Work-life balance
  • Appreciation of your work, awards program.
  • Diverse and international working environment.
  • Employment stability.

EMPOWERMENT

  • We develop our unique know-how.
  • Employees can have an impact on the services provided to clients.
  • Openness to dialogue.

WORLDWIDE IT SOLUTIONS

  • Access to innovative technologies with which we work on a daily basis.
  • Industry-leading solutions, systems and programs.
  • Innovative labs.

CAREER CHOICE AND OPPORTUNITIES

  • Wide range of trainings, courses, conferences.
  • Opportunities for professional growth and promotions.
  • Development opportunities in all directions.
To apply for this opportunity, please send your CV in English.
www: www.TheRealDeal.pl
F: www.facebook.com/FujitsuPoland
L: https://www.linkedin.com/showcase/career-at-fujitsu-poland/





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